Refund policy

Exchanges

You can exchange within 3 days of delivery. The pair must be unworn and in its original box, with all tags and packaging as you received them.

Refunds

We do not offer refunds. Exchanges only.

This is why the courier waits while you check the pair. You inspect before you pay, and you decide at the door which pairs you keep.

Damaged or wrong pairs

If a pair arrives damaged, or is not what you ordered, tell us within 3 days and we will replace it at no cost to you, including delivery.

Delivery charge on exchanges

The first exchange is free of delivery charge. Any further exchange on the same order is charged at 100 EGP.

How to start an exchange

Message us on Instagram @moksha_footwear or on Facebook with your order number. We answer there every day.